Privacy Policy

Entre Les Lignes determines the purposes and means of the processing of personal data. 

This privacy policy is as such applicable to Entre Les Lignes acting as a data controller for the processing of data of clients, website visitors, visitors of our social media, prospects, providers and other business partners. 

Entre Les Lignes is committed to process your personal data, information by which you may be identified, with care, to take the appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unjustified modification and any other unauthorised processing.

Entre Les Lignes processes your personal data taking into account the following principles mentioned in the applicable laws: fairness, lawfulness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality. 

By way of this privacy policy Entre Les Lignes would like to inform you of: 

• what and how personal data is collected; 
• for what purposes your personal data is used as well as the legal basis;
• how the personal data is protected;
• to whom we disclose your personal data;
• whether your personal data is transferred outside of the European Economic Area (EEA); and
• how long the data is stored. 

Furthermore, it will be explained how you can exercise your rights related to the collected information. 

This transparency ensures that you are able to take informed decisions when transferring your personal data. 

Entre Les Lignes can modify this privacy policy at any time. Entre Les Lignes will publish the latest version of the privacy policy on its website. As such it is advisable to consult this policy periodically. 

If, following the applicable laws, your prior consent would be required for making changes to this privacy policy, Entre Les Lignes will await your consent. 

Date of the last update of this privacy policy: April 1st, 2026. 

What personal data is collected by Entre Les Lignes?

Entre Les Lignes limits the collection of personal data to what is necessary to comply with the purposes mentioned below. 

Entre Les Lignes processes the following personal data:

Category 1: For what concerns the processing of personal data of (the contact persons of) clients and prospects: 

• Generic personal data: first name, last name, address, phone number(s), email address, and function;
• Communication records: We retain records of your interactions with our support team, including emails, chat transcripts. This allows us to respond to inquiries, resolve disputes, and improve customer service;

• Documents and other information shared in the execution of the project – which would be processed as a controller and not as a data processor; 
• Bank account details such as bank account number and payment information (for clients only). 

Category 2: For what concerns the processing of personal data of (the contact persons of) subcontractors: 

• Generic personal data: first name, last name, address, phone number(s), email address, and function;
• Detailed professional data:  Curriculum Vitae (CV) and/or work/competencies overview;

• Personal data you would share with us in the context of the execution of a project or other communication between us; 

• Communication records: We retain records of your interactions with our support team and clients;

• Bank account details such as bank account number and payment information (for clients only). 

Category 3: For what concerns the processing of personal data of (contact persons of) visitors of the https://ell.agency/ website, social media visitors of Entre Les Lignes and newsletter subscribers:

• Technical and analytical data: We use cookies and tracking technologies to collect behavioural data such as page views, click paths, and session duration. We collect information about your device, browser type, IP address, and login timestamps. However we will request your consent for the more than necessary cookies; 

• Marketing preferences and info: For newsletter purposes we store your first name, last name and email address and other details received from our mailing provider such as whether or not you opened the email. We may also process marketing cookies after your consent;

• Personal data you would share with us. E.g. through the contact form, you can ask us questions or contact us otherwise. In this case, we request your name, and email address as mandatory information. We also collect any additional information (including personal data) that you provide in the message field; 
• We may also receive data through your interactions on our social media channels, such as your profile information.

Category 4: For what concerns the processing of personal data of (contact persons of) other business contacts of Entre Les Lignes: 

• Generic personal data: first name, last name, address (as the case may be), phone number(s), email address and function; 
• Communication records: We retain records of your interactions with our team. 

Category 5: For what concerns the processing of personal data of participants registering for an Entre Les Lignes event or webinar:

• General personal data: first name, last name, telephone number and email address, job title, company name and potentially address;
• Information you provide to us in this context, e.g. a specific question submitted in preparation for the event;
• It is possible that photo and video material will be taken during the event;
• You may also provide a review;
• Where applicable, bank details (if the event is a paid event).

Category 6: For what concerns the processing of personal data of participants in an Entre Les Lignes competition or survey:

• General personal data: first name, last name, telephone number and email address, job title, company name and potentially address;
• Information you provide to us in this context, such as answers to the questions.

In this context Entre Les Lignes is also referring to its Cookie Policy.

As such you may have submitted your personal data to Entre Les Lignes through our website, by emailing us or in any other way. 

Please remember to inform Entre Les Lignes if your personal data has changed and this is relevant for Entre Les Lignes. In turn, Entre Les Lignes is committed to keep your personal data accurate. 

If you prefer not to transfer data Entre Les Lignes may not be able to deliver the requested services (adequately). 

For what purposes is your personal data used by Entre Les Lignes and based on which legal basis? 

Customer management 

Relevant categories: 1 

Firstly, Entre Les Lignes uses your personal data to be able to deliver you the services and for proper customer management. Entre Les Lignes needs the information to be able to execute the agreement correctly or to be able to enter into an agreement with you (precontractual communication) or processes the information based on its legitimate interest. 

Provider and business contact management

Relevant categories: 2 and 4

Entre Les Lignes uses your personal data to be able to communicate with you on the products and services you offer and so in general for proper provider and business contact management. Entre Les Lignes needs the information to be able to execute the agreement correctly or to be able to enter into an agreement with you (precontractual communication) or processes the information based on its legitimate interest.

Data of subcontractors is only shared with clients after explicit written approval. 

Optimisation of the services and security and statistics

Relevant categories: 1 to 4

Of course we are entitled to optimise and secure our tools such as the website. This is in principle based on Entre Les Lignes’s legitimate interest. 

Through the platform and website we collect information about your device, browser type, IP address, and login timestamps e.g. through analytical cookies. This data helps us maintain platform security, detect unauthorised access, and optimise performance across different environments and helps us understand how users interact with the platform and guides improvements in design, functionality, and content.

For processing more than strictly necessary cookies Entre Les Lignes will await your consent. In this context Entre Les Lignes is referring to its Cookie Policy. 

Marketing by Entre Les Lignes

Relevant categories: 1 to 4

If you are a client of Entre Les Lignes, we may send you online marketing communication such as newsletters regarding the promotion of identical or similar services or products. This is based on the legitimate interests of Entre Les Lignes. You may at all times use your right to object to the receipt of such information. 

If you are not a client of Entre Les Lignes, you may register on our newsletter through our website and Entre Les Lignes will ask your first name, last name and email address or we can subscribe you otherwise based on your consent. You may unsubscribe at all times. 

Our website may process marketing cookies. Marketing cookies may at all times be refused. These marketing cookies may be used to show you digital advertisements linked to the providers of those accepted marketing cookies on social media and other related cookies. In this context, we would like to refer to our Cookie Policy. 

In the context of participation in events and webinars

Relevant category: 5

We process your personal data in order to complete the registration, grant access to the event or webinar, keep you informed about it, provide you with additional information in this regard, and subsequently evaluate the event or webinar.

Primarily, we process these personal data on the basis of your request to participate in the event or webinar (performance of a contract), but where applicable also on the basis of your consent (e.g. taking targeted photographs), or on the basis of our legitimate interest, including ensuring that the event or webinar runs smoothly and depicting the atmosphere on the website, social media, and in the newsletter (non-targeted photographs).

In the context of participation in a Entre Les Lignes competition or survey

Relevant category: 6

Primarily, we process the personal data on the basis of your request to participate in the competition (performance of a contract), or with your consent in the context of participation in surveys.

Compliance with applicable legal provisions and safeguarding rights

Relevant categories: 1 to 6

Moreover, Entre Les Lignes uses your data to comply with the applicable legal provisions. 

E.g. legislation regarding invoices. 

Entre Les Lignes also processes your personal data to safeguard its rights. 

E.g. in case of a claim your personal data will be used to send you the necessary communication. 

If Entre Les Lignes would process your data based on a different legal basis or for another purpose, it will transfer all relevant information related hereto prior to such transfer and Entre Les Lignes will ask your consent, if required. 

Entre Les Lignes is not making use of automated decision-making, including profiling, on which decisions are based that produce legal effects or similarly significantly affect you. 

What protection measures has Entre Les Lignes implemented?

Entre Les Lignes has implemented administrative (such as the use of passwords or signing of non-disclosure agreements if needed), organisational (e.g., appropriate method of storage, periodic back-ups, limiting the access to the persons that need the information) as well as technical (e.g. antivirus programmes, secure network connections by making use of a Secure Socket Layer (SSL)) measures to protect your personal data. 

Entre Les Lignes is committed to periodically check the measures implemented and to continue to take the appropriate measures, always taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. 

Entre Les Lignes’s app or website may contain links, plug-ins to external websites. If you transfer your personal data to those websites, the privacy rules of such websites apply, and those parties will act as the main controllers. 

Whom is Entre Les Lignes disclosing your personal data to?

Entre Les Lignes only discloses your data to external providers who help Entre Les Lignes execute the services e.g. subcontractors, IT-providers, hosting, payment processors, accountant.  

The data of subcontractors can, after explicit written approval, be shared with clients in the context of tenders and confirmed projects. 

Entre Les Lignes will not sell, rent, distribute or otherwise commercially exploit your personal data, except as described in this privacy policy. 

Entre Les Lignes will make the necessary arrangements with them (such as the conclusion of a data processing agreement). They will only receive the personal data needed to execute their services and may only use the data to execute their services. However, for what concerns the processing of data by payment providers we also refer to their privacy policy and terms. 

Entre Les Lignes may transfer or assign its rights and obligations, in whole or in part, to an affiliate or to any third party in connection with a merger, acquisition, corporate reorganisation, or sale of assets, without prior notice. In such context, it is likely that we also transfer your personal data to new owners. Entre Les Lignes shall ensure that any transfer of personal data is carried out in compliance with applicable data protection legislation, and that appropriate safeguards are implemented to protect users’ personal data. You will be informed of any such transfer of their personal data where required by law.

Lastly, Entre Les Lignes may share your personal data with the relevant authorities following an order or to comply with mandatory legislation. Entre Les Lignes will inform you prior to the submission if this is allowed.

Is your personal data transferred outside of the EEA?

Entre Les Lignes may transfer your personal data to other countries. In case of a transfer to countries outside of the EEA, Entre Les Lignes will continue to take the necessary measures to safeguard your rights related to personal data and ensure the protection and the integrity of the data. In principle Entre Les Lignes is transferring your personal data outside of the EEA based on an adequacy decision or by using the standard contractual clauses as approved by the European Commission. 

How long does Entre Les Lignes store your personal data?

Entre Les Lignes will not store your personal data longer than necessary. 

Personal data of prospective clients and business contacts are deleted six (6) months after the last contact. 

The data of clients, providers and subcontractors will be retained up to three (3) years after termination of the agreement. 

If you subscribed to a newsletter, Entre Les Lignes will retain your personal data until you unsubscribe. 

In the context of participation in seminars, webinars, competitions, and surveys, we retain your information for up to one (1) month after the relevant participation.

Furthermore, Entre Les Lignes stores the personal data to comply with the legal provisions such as the fiscal provisions related to the storage of data. In this context Entre Les Lignes may process the data for seven (7) years after the first of January of the following year. 

Entre Les Lignes is also retaining the necessary details to protect its rights in case of claims (e.g., ten (10) years for contractual liability). 

We also refer to the retention periods mentioned in our Cookie Policy. 

What rights do you have?

You have several rights: 

• Right to access and right to obtain a copy

At any time, you can request to access your personal data.

Entre Les Lignes will then send you a free copy within a reasonable time. 

• Right to withdraw consent, rectify, erase and restrict 

Furthermore, you can request to rectify or erase your personal data or to restrict the processing (such as in case Entre Les Lignes is checking on the correctness of your personal data) or withdraw your consent related to the use or processing (if applicable). 

• Right to object

In certain circumstances you may object to the processing if you have sound and lawful reasons to do so. Such as in the context of direct marketing. 

• Right to data portability

You have the right to receive the personal data in a structured, commonly used, and machine-readable format and to transmit such data to another controller.

• Right to lodge a complaint with the competent authority 

Moreover, you can always lodge a complaint with the competent authorities. For Belgium this is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32(0)22744800, Fax +32(0)22744835, contact@adp-gba.be. 

You may also file a claim in court. 

This all within the framework and limits of the applicable laws.  

Applicable laws and jurisdiction

Belgian laws, especially the General Data Protection Regulation and the supplementing Belgian legislation, apply to this privacy policy and the processing of the personal data.

Preferably all complaints will be handled in an amicable way. If this would be impossible, for all complaints following this privacy policy and the processing of your personal data the courts of the district of the registered office of Entre Les Lignes will have exclusive jurisdiction, unless applicable laws would prohibit.  

Contact

Do you have questions, would like to submit a request or a complaint related to this privacy policy or the processing of your personal data? 

Please contact Entre Les Lignes through team@ell.agency. You can also reach Entre Les Lignes through normal mail through its registered office mentioned above. 

Entre Les Lignes will reply as soon as possible and normally within one month. Exceptionally this may take longer (max up to three (3) months). If so, Entre Les Lignes will contact you accordingly.